< Retour

Customer Engagement Analyst

CDI - Paris - 8ème
 About the role:
As Customer Engagement Analyst for Doctolib you will be the analytics genius responsible for measuring business impacts made by the Customer Engagement team. You will have a strong emphasis on satisfaction & retention key metrics.
As part of this role you will be responsible for performing top-notch analysis on marketing campaigns, helping the team to drive doctors loyalty and love for our product/brand. The ideal candidate is an experienced business analyst who excels at finding key learnings and suggesting strong actionable recommendations.
Previous B2B experience is preferred. Previous Product Marketing experience is a plus. Passion for helping doctors improve their life and their patient’s is a must.

What you’ll do:

Partner with product managers, product engagement managers, campaign managers, marketing people and the data team to:
Understand clearly who our users are and how they are using our product, developing sharp customer insights
Craft impactful analysis to extract key actionable insights improving our customer engagement strategy
Work closely with the Data team on providing us with proper tracking solutions, relevant and aggregated datasets, optimized dashboards, and leading more complex analyses
Dive into the data and our marketing dashboards to help pilot our campaign performance on a daily basis
Extensively analyse our campaign management (funnels, conversion, goal completion, …) in collaboration with the customer engagement managers, in order to improve our users satisfaction
Who you are:
You have 3+ years of experience, possibly as a business/marketing analyst  or/and a fast and successful track record in a B2B SaaS company;
You’re comfortable writing basic SQL queries (incl. joins), and have already worked on Excel / Google Sheets / Google Slides
You understand the marketing funnel and know how to optimize it at each stage
You understand the adoption logics for new products and services, especially the related KPIs
You thrive to provide conveying ideas to managers and team leaders
You have strong personal organization and project management abilitiesYou like to solve problems and you consider yourself as a critical thinker
You live and breath with data in mind, with a strong crush for accurate mathematics
English is mandatory, German is a strong plus
Who we are?
Doctolib is the leading ehealth company in Europe.We have 2 missions since day one :
– make our healthcare systems more human, efficient and connected;
– build a company of several thousand people sharing the same humanist values.
Doctolib offers doctors and hospitals a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, find new patients, and collaborate with other doctors.
Doctolib offers more transparent access to healthcare for patients, by providing a full-suite of online services to manage their health. Doctolib allows patients to find nearby healthcare professionals, book / manage appointments online 24/7, have remote medical consultations via video and receive a digital prescription in their online account.
The 5 Core Values of Doctolib: the « SPAAH »
– Service: Delivering an outstanding service.
– Passion: Being passionate and creating fun.
– Ambition: Being ambitious, with no limits.
– Attack: Being determined.
– Humility: Being humble and sensitive to others.
– Contract: full-time position
– Start: as soon as possible
– Location:  based in our headquarter in Paris