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Launch and Integration Team Leader

CDI - Paris - 8ème
At Doctolib we are 700 passionate people all gathered around one goal: revolutionize the healthcare sector and improve access to care for millions of patients!
We have more and more healthcare professionals using our platform. To support this growth, the Launch and Integration Team is the key. 
Their mission  is to help our Doctolibers to gather all information about ours new practitioners and hospitals, into digitizing their business (exporting patients’ data from practitioners’ software and importing them into Doctolib databases).
In this context, we are looking for our Launch and Integration Team Leader, who’s going to manage this team.
The missions:
– Manage the daily run of the launch team in France which is in charge to setup Doctolib products to the customers for a tailor fit usage
– Onsite and remote installation of Doctolib products and deployment of connection tools to third party software
– Ensure that the team’s always on top of the product and the customer’s needs (mentoring, training, organizing field trips,…..)
– Build and improve all needed processes and tools to aim the highest grade of automation, speed and quality in launching the products
– Set reasonable quality and performance indicators with the Launch Manager and measure them
– Work close together with the Doctolib developers to improve the products and internal tools
Your profile:
– Educational background: Engineers (development experience is a plus), with a IT track record in their career
– Professional experience (at least 4/5 years)

Hard skills:

– Very good experience in process development and measurement
– Very good experience in client facing tech support roles
– Experience in management of software roll-out processes
– Solid understanding of application architectures/interfaces and its data streams (understanding on code level is helpful/optional)
– Solid experience with SQL and regular expressions
– English language skills, french is mandatory

Soft skills
– Very good experience in leading people Hands-on mindset
– Very good customer facing communication (e.g. explaining a technical context to a non-technical audience)
– Internal and external stakeholder managementVery strong solution oriented and customer-first work approach (e.g. experiences in a SLA driven service desk role)
– Analytical and organized approach in collecting customer requirements
Who we are?
Founded in 2013, Doctolib is the #1 online and mobile booking platform and management software provider for doctors in Europe.
We help patients book doctor or dentist appointments 24/24 and 7/7 within a few clicks and we offer doctors a full-range service to improve booking management, reduce no show and bring new patients to their office. We are already working with 70 000 practitioners and about 1400 healthcare establishments! Each month, there are more than 30 million people on our website.
The 5 Core Values of Doctolib: the « SPAAH »
– Service: Delivering an outstanding service.
– Passion: Being passionate and creating fun.
– Ambition: Being ambitious, with no limits.
– Attack: Being determined.
– Humility: Being humble and sensitive to others.
What we offer you :
– A team of 700 amazing people, passionate about a common project
– Work in an international team
– Great office in the heart of Paris!
– A healthcare insurance
– Access to our self-service restaurant
– A few DoctoParties, DoctoMonthly Meetings, DoctoBeers, DoctoWeek-ends..
– The opportunity to revolutionize a whole industry !
– Location: Paris 8ème
– Long term contract
– Availability: Asap